The Happy Secretary
by
Monica Burns-Capers

 

Executives and Managers everywhere, if you want to ensure that you have longevity and productivity in your secretary...................................treat her like a human and not a machine. Some secretaries possess abilities beyond anything we have ever seen. They multi-task perfecting handling ten things at one time. They keep the office functioning and running properly. They keep their bosses organized and out of trouble, covering for them when there are discrepancies. If it wasn’t for the secretaries the company probably couldn’t run and the manager couldn’t perform.

Some Executives and Managers ask their secretaries to perform duties that are clearly not in the job description such as: Fetching coffee, Picking up dry-cleaning, baby-sitting their kids, and counseling them on their personal lives. The secretary is there to make the Management staff professional life easier by providing their expert support. Secretaries type, answer the phones, coordinate mail, compile and prepare reports, files and organizes the office, makes appointments and travel arrangements, along with any other
job responsibility that falls into the category of ensuring that the office is functioning properly. The secretary practically runs the office. They are not put there to make sure Management’s personal lives are running smoothly.

The Secretary has the power, skills, abilities, and knowledge to make or break a company. They have access to all the company’s and their boss’ pertinent and confidential information. So why would management want to treat the very person that holds their professional life in her hands, any other way than human. You had better treat your secretary as if she was the last secretary on earth and everyone was competing to employ her. Executives and Managers must ensure their secretaries happiness by
continuing to nurture the working relationship. Praise your secretary for a job well done every now and then, and stop taking credit for the work that your secretaries are completing.

Never underestimate the power of the Secretary. If you treat her with respect and take care of her professionally, she will be forever loyal to those that she comes to work to provide support for everyday.

To Happy Secretaries,
Monica Burns-Capers © 2008 Monica Burns-Capers. All Rights Reserved.